Claims & Support
Credit protection
For claims assistance, please contact +1 (866) 567-2928 from Monday through Friday, 8:00 AM ET to 6:00 PM ET.
For assistance with claim submission, please contact your lender or bank.
To track the status of your claim, please contact +1 (866) 567-2928 from Monday through Friday, 8:00 AM ET to 6:00 PM ET.
Additional information can be submitted via email to addinfo@fortegra.com or by fax at +1 (904) 421-5900. Please be sure to include your name and claim number in the subject line of the email or on the fax cover sheet.
Yes, you can cancel your credit insurance coverage at any time. Please reach out to your lender or bank to submit the cancelation request. Once the request has been submitted by your lender or bank you can contact premium administration at +1 (800) 888-2738 option 6 (Monday through Friday, 8:00am - 4:30 pm EST).